Frequently Asked Questions

Amazon changed their policy, do your codes still work?
Yes, our codes still work, just as they have for 15+ years.  Some people suggest that Amazon won’t accept 3rd party codes, but this is not true.  They simply want GS1 verified codes, and not “air codes” that don’t verify with the GS1.  Our codes verify with the GS1 and are accepted on all major platforms and services, including Amazon.

My codes are only 11 digits, why?
If you purchased a UPC code from us, it will always be 12 digits. However, depending on how you’re viewing the codes, any 0 at the beginning may be truncated.  Simply add a leading 0 to the code and it will resolve the problem.

The codes are used already, what happened?
While rare, this has happened.  This is simply an issue with our system where 2 orders come at the same time, or in rare cases where someone has stolen codes.  If you receive a code(s) that is used already or isn’t working, simply contact us with your order #, and the error you’re getting and we will send you new codes without issue.

My codes aren’t formatted correctly or showing as all the same, what do I do?
If your code is showing in the csv spreadsheet as 1.234E+12 or something other than a 12 digit number, you simply need to reformat the cell display in your settings.  For Excel, see this page to adjust this.  It is normally under Format > Cells > Number > 0 Decimal Places.

Where is my barcode, all I received is a number?
With each order we send you 2 files, 1 with your codes, and 1 with your barcodes. However, with the UPC code(s), you can easily generate barcodes to your own specifications if the ones we send aren’t the correct format, size, etc.  Please checkout our Barcodes page to generate your own if you have specific criteria, it only takes 30 seconds and is free.  Note that if you’re selling on Amazon, you can use the barcodes we provide, generate your own at the link above, or you can have Amazon generate a product label for you.

Amazon says it needs to be 13 digits, how do I fix this?
Simply add a leading 0 to the UPC code you bought and this will resolve the issue.

How fast can I get my codes after purchasing them?
Instantly. Upon payment you will receive a notification email containing all of the UPC codes that you purchased.  You can also download them from the Checkout Complete page after you complete the payment.

Will my UPC codes work for Amazon.com with no issues?
Yes, all of our UPC codes are guaranteed to never been previously issued/used and will work instantly on Amazon with no problems.

When I search the GS1 database, a different company comes up, not mine. Why?
The GS1 prefix owner name doesn’t change in the database even though UPCs do change ownership all the time, hence why an unfamiliar company may show up.

All that company means in the GS1 database is that the code is GS1 verified.  The name in the database is the original prefix owner, not the current UPC owner.  Your code will work fine on Amazon/Google/iTunes, etc. without issue, and we offer a money back guarantee.

How do I get my UPC Codes once I’ve paid for them?
Once your payment has been processed, you will INSTANTLY receive an email with your UPC / EAN Codes, as well as barcodes. You can generate barcodes to your specifications here: http://www.snapupc.com/barcodes/ . If you’re selling on Amazon, Amazon will automatically generate barcodes/product labels for you after you enter in your UPC/EAN.

Where can I use the UPC Codes that I purchase from you?
Your UPC Codes will work everywhere online and in any retail stores besides the following: Walmart, Sams Club, Kroger, FredMeyer, Macy’s & Bloomingdales. Walmart, Sams Club, Kroger, FredMeyer, Macy’s & Bloomingdales require that you purchase your own company prefix from GS1-US and if you plan on selling your products in one those 6 retail stores, we recommend that purchase your own GS1-US company prefix.

I want to sell my book; do I need a UPC, EAN or ISBN number?
If you’re selling your book through a retail outlet, the retailer will generally require that you obtain an ISBN. The ISBN is a 13 digit number that properly identifies the book title and the publisher’s contact information. We recommend that you check your store’s requirements on UPC and ISBN codes before purchasing from us. Sometimes you can get away with just using a UPC code and then you can purchase the UPC codes from us. However, we do not offer ISBN’s at this time.

I want to sell a magazine, will a UPC code work?
Most magazines usually require special bar codes with 5-digit BIPAD numbers that are encoded in them. However, some retailers accept regular UPC or EAN codes. We recommend checking into your retailer first in advance to find out their specific requirements. If they don’t require a BIPAD number, then you can purchase UPC codes through us to put on your magazine.

I’m planning on selling cd’s in a retail situation can I use your UPC Codes?
Yes, our UPC codes will work perfectly for your cd’s in any retail situation. If you happen to be an independent artist, your upc code will also allow you to register your music with SoundScan so that you can track your sales and improve your marketing efforts.

What is included in my UPC Code Order?
You instantly receive the codes delivered to your inbox via email.  You will receive 2 attachments, 1 will be a .csv with your codes, and 1 with be a .zip with the barcode representation of the codes.  See this site if you want to generate in a different format.

What is a UPC / EAN Code?
UPC stands for Universal Product Code which is a specific 12-digit barcode which allows retailers to manage sales and inventory of a product. UPC Codes are required for all general use products in the USA and Canada. EAN Codes are a 13-digit barcode that is valid in all countries. EAN stands for “European Article Number”.

Do I need to register my UPC Codes?
There is no need to register your UPC Codes. You will only need to provide the UPC Code to your retailer or distributor (ex. amazon, iTunes, Google etc..) when you’re asked for the UPC Code number.

Why isn’t my company name coming up when scanned by my smartphone?
Until you upload your product to Amazon, Google Merchant Center, or a database that your specific smartphone scanner application is using, it will pull directly from GS1’s database. This information is outdated and doesn’t record the current owner of that specific UPC/EAN number.

Am I receiving legitimate UPC Codes?
Yes, SnapUPC.com provides you with a UPC Code that is unique, valid and guaranteed to never have been issued. Since our company prefix was obtained prior to the changes in the GS1-US Licensing Agreement we are well within our legal rights to provide UPC Codes to our customers.

When I purchase my UPC Codes from you, am I purchasing the company prefix?
When you purchase UPC Codes from us, you are purchasing the rights to unique UPC’s that are YOURS to use, however you are not purchasing the company prefix. UPC’s from SnapUPC.com are assigned and sold from our company prefix that we maintain. If your distributor/retailer requires that you own the company prefix, you will need to contact GS1-US directly to obtain your company prefix.

Why isn’t my company name showing up when it is scanned by my smartphone?
Until you upload your product to Amazon, Google Merchant Center or a database that your specific smartphone scanner application is using, it will pull directly from GS1’s GEPIR system database. The information that you’re seeing is outdated and doesn’t record the current owner of that specific UPC or EAN Code.

Do I have to have a UPC code in order to sell my products online?
You will only need to have UPC codes to sell your products online if the online retailer requires that you have a UPC code.

Will my UPC Codes ever expire?
No, once you purchase your UPC codes through us, they’re yours to keep for life! There are no fees or any other expenses.

Will my UPC codes work in a country other than the USA and Canada?
Yes, your UPC codes will work in ANY country where UPC and EAN codes are scanned!

Will my UPC codes be unique to me/my products?
Yes, our UPC codes originate from GS1-US and are guaranteed to be unique and never issued before. YOU will be the only person in the world who can legally use the UPC Codes that you purchase.

Do I need a separate UPC Codes for every product?
Yes, you need a different UPC code for each UNIQUE product that you sell. For example, let’s imagine you have a t-shirt company like in our video example. Let’s say you want to sell 3 different color shirts of the same size, you’ll need 3 UPC codes. Then, let’s imagine you have 3 different colored shirts in 3 different sizes, you’ll need a total of 9 UPC Codes.

Need more help, contact us and we’d be glad to help.